Advantage Route Systems
Why do I sometimes lose the connection between my Dell x50 handheld and printer when using the Bluetooth printing method? Symptoms: Some users are experiencing a problem with losing connection to the Bluetooth printer whenever the handheld goes on standby, or gets turned off. Cause: There is a problem in the ROM section of the… Read More
If you are upgrading from a previous version, you should read this document before proceeding to prevent problems. Symptoms: Symptoms only arise if proper procedures are not followed. Cause: The cause of problems is from not following proper procedures. Resolution: The following procedure should be used when making a MAJOR UPGRADE. An example of upgrading… Read More
This tip shows you how to enable Remote Desktop Connections in Windows Vista Home. Symptoms: Unable to use Remote Desktop in Windows Vista Home. Cause: Windows Vista Home does not include Remote Desktop by default. Resolution: Steps to Add Remote Desktop to Vista Home Premium: 1. Download termsrv.zip below 2. Extract Termsrv.zip to a temp… Read More
If you receive the following error message—-OLE error code: Server execution failed, there is a problem that needs correcting. Symptoms: The problem is manifested by one or more error messages displayed during the noted processes. This is detailed by the error message/instructions below: RM2000 has encountered a Missing or Un-registered support file. To correct this… Read More
How can I put my company logo on handheld receipts? Symptoms: Not applicable. Causes: Not applicable. Resolution: Using Graphic Images on your Receipt You may print a bitmap image on the receipt by using the IF (Image File) identifier at the beginning of a header or trailer line. This special image must first be created… Read More
When launching Route Manager, an error pops up stating TCommonMsg53 is not found. Symptoms: Error stating: “Variable TCOMMONMSG53 is not found” Cause: The user does not have a Windows folder in thier profile directory. Resolution: Locate the user’s profile directory under C:\Documents & Settings, in the user in questions folder it needs to have a… Read More
A user receives a message that Outlook is not installed when trying to mail invoices or other information to a customer. Symptoms: The user receives a message that Outlook is not installed. Cause: Required program is not installed. Resolution: If your trying to E-mail statements or invoice copies (or any other E-mail feature in RM2000)… Read More
I have Missing, invalid or unregistered DLL or OCX files. How can I correct this situation? Symptoms: Errors stating missing or invalid DLL or OCX file. OLE error’s. Cause: The files can possibly become out of date, deleted, contaminated, altered, or lost. Resolution: Follow these steps to register DLLs or OCXs: 1. On the Taskbar,… Read More
Suspended Accounts The way to remove customers who are suspended from showing up on the pre route report and your route is to check the 2 options located in: For RM2000: List > Handheld > Handheld options > General tab These two options are labeled: Excl. Suspended Accts. on Pre-Route Report Excl. Suspended Accts. on… Read More
Warning message received during the backup process that states “Temporary File Failure” Symptoms: “Temporary File Failure” message when trying to do a backup. Cause: This could be caused by one or more of the following issues: Lack of Permissions to the drive being backed up to. The drive being backed up to does not have… Read More