Advantage Route Systems
What do I do if I try to view EF2000 documents and all I get is a screen that says Convert.bmp? Symptoms: When you are attempting to view EF2000 documents and when you double click on the document to view it all you see is a message that says Convert.bmp. Cause: The cause of this… Read More
Description: Receiving an “Error 53” when updating Remote Directory from the EF2000 machine. Reason: EF2000 is looking for the command.com shell and can’t find it. Resolution: Create a flag file called “cmd.ars” in the root of the EF2000 folder. Do this by creating a new “Text Document” in the EF2000 folder, then reanaming that text… Read More
This guide will help you troubleshoot your ARS Backup software. In the event your backups are not working, this should help you resolve the most common issues. Symptoms: ARS Backup failure emails, or emails stating you haven’t backed up in X amount of days. Cause: There could be a number of reasons why the backup… Read More
Symptoms: When using certain Norton Security programs ARSBackup! seemingly has no activity when attempting the first backup. Cause: Firewall is blocking access. Resolution: Allow ARSBackup! to run; Norton will prompt you to allow ARSBackup! to access our servers. Norton may take a few minutes to complete this process and might prompt you multiple times.… Read More
This document describes the process for stopping ARS Backup when a backup is currently being done. Symptoms: ARS Backup is running, but you need to stop it. Cause: n/a Resolution: There are 2 ways to fix this problem: Restart the server (the main computer that has Route Manager on it and also has ARSBackup… Read More
If you installed MapPoint to a drive (such as your E: drive) and then decide to move it to another drive (such as your C: drive), MapPoint will not work properly unless you take a few extra steps. These steps are outline below. Symptoms: When launching the Application you may receive a message such as:… Read More
Have the batteries EVER been completely drained and not recharged immediately upon return of driver? Symptoms: Low battery voltage. Cause: When the battery is drained, an electric current introduced in the opposite direction of the ion flow can return the system to a charged state to begin the process again. Because recharging does not restore the… Read More
Symptoms: You may receive the following error when attempting to preview reports in QR2000: ‘Error 372’ with reference to the CRVIEWER.DLL file. Cause: The CRVIEWER.DLL file is outdated or not registered properly. Resolution: Update to the latest version of QR2000 available. If the problem persists, download the following file from the link below: CRViewer1.ZIP then… Read More
The O’Neil printer must be configured as a “Receipt Printer”. Sometimes printers come from the manufacturer set this way, but other times they are not. In order for them to function properly with ARS programs they may need to be “flashed” to change them to a receipt printer. Symptoms: Not being able to print signatures… Read More
Driver handheld has problem with Microsoft Vista and Route Manager. Notes and Signatures comes up blank when uploading to Route Manager. Symptoms: Driver does his route and collects signatures and notes from customers using his handheld. While doing the Afternoon upload to Route Manager all of the data from their customers are uploaded to Route… Read More