If you are upgrading from a previous version, you should read this document before proceeding to prevent problems.
Symptoms:
Symptoms only arise if proper procedures are not followed.
Cause:
The cause of problems is from not following proper procedures.
Resolution:
The following procedure should be used when making a MAJOR UPGRADE.
An example of upgrading from a previous version would be if your current version is 3.5 and you are upgrading to version 4.0. Any time the 1st or 2nd number changes it is considered a MAJOR upgrade and the upgrade should be planned accordingly!
WARNINGS
If you are upgrading from an older version, this is a MAJOR UPGRADE!
- You can ONLY install this upgrade after ALL handhelds have been uploaded for the day.
- You can NOT install this upgrade Midday, or routes will be corrupted, and data will be lost.
- You must also make a backup before continuing.
- After the upgrade is complete, you must do the Prepare Data Card procedure followed by a Morning Card on each of your Storage Cards for your handhelds.
- Although it is optional, you may want to contact the Technical Support Team to let them know when you will be upgrading your software.
More Information:
*Failure to follow these instructions can lead to data corruption and possible data loss that may not be recoverable.*
