A user receives a message that Outlook is not installed when trying to mail invoices or other information to a customer.

Symptoms:

The user receives a message that Outlook is not installed.

Cause:

Required program is not installed.

Resolution:

If your trying to E-mail statements or invoice copies (or any other E-mail feature in RM2000) and you receive a message stating Outlook is not installed, please follow these steps:

1. Confirm the employee processing statements has an E-mail address in Employee Setup. (Found under the Lists menu)
2. Confirm that Outlook is installed on the computer or is installed on your Terminal Server*. E-mail is only compatible with Outlook’s E-mail service. No other E-mail program is compatible (i.e., Outlook Express, Eudora, etc.).
3. Confirm you can send/receive E-mail from your Outlook session.
4. Re-register the ARSMailSecurity.dll file. To learn how to do this, check the knowledge base on registering Dll files.
5. Attempt to E-mail from RM2000 again. If it is still stating that Outlook is not installed, you may need to re-install Outlook or call our technical support team.
   

More Information:

*Note: If Outlook is not installed on your Terminal Server, please contact your System Administrator or Computer Technician to install this for you.