What do I do when I get the message “zip file structure invalid” when attempting to do a RM backup? Symptoms: The above message is received. Cause: The message is a warning that you have more than 5 backups on your backup drive and Windows is not able to overwrite one of them. Resolution: Try… Read More

If your having a problem uploading an afternoon card, such as “error open truck information file”, there are steps to be taken to correct the problem. Symptoms: Error message received. Cause: Corrupt or missing files. Resolution: Appropriate steps can be taken to check for files that must be present to perform the required operation(s). Try… Read More

Do you need to edit your existing charge codes to reflect new General Ledger changes? When is the right time to do this?   Resolution: The below information is provided to clarify the proper method of making changes. If you need to switch General Ledger numbers on any product charge code, this should be done… Read More

I want to speed up my Route Manager program operations. What can I do? Symptoms: My RM program is not operating as fast as anticipated. Cause: There are many causes and methods of correction. See below. Resolution: Go through the following checklist. This will help you speed up your software. Rebuild your data set. Go… Read More

Aging Analysis Report vs Open Invoice Report. What is the difference between these 2 reports? should they match? or should they be different? More Information: The below information is provided to clarify the difference between 2 reports. The 2 report considered are the Aging Analysis Report (Balance) vs Open Invoice Report (Balance) The balances can… Read More

User gets an error message saying “No invoices on card” when doing an afternoon card. Symptoms: No invoices for route daily deliveries. Cause: Improper setup on critical screens for the handheld and handheld card drive. Resolution: To correct the problem, follow these steps: Go to File > Local Settings, and take note of your card… Read More

Common mistakes that can be avoided when generating rent: Make sure that when you generate rent the current billing period is accurate; browse to the “Equipment” tab under “Branch” or “Company” Setup within the “File” menu. Verify that an equipment rent calendar has been setup, the two options are “Bill in Arrears” (current month) or… Read More

Backups are a VERY important process that must be done routinely to a safe location. Doing a backup may seem tiresome, but starting your company over from scratch, or paying high dollar data recovery experts to try and retrieve your company information, makes these extra steps all the more meaningful. Especially if the recovery experts… Read More

If an invoice or payment has been made incorrectly and posted, you will need to create a NEW payment for that account to correct any payment errors. Symptoms: The customer has incorrect financial information on record of a payment made that needs corrected. This is done by creating a NEW payment for that account, and… Read More