User gets an error message saying “No invoices on card” when doing an afternoon card.

Symptoms:

No invoices for route daily deliveries.

Cause:

Improper setup on critical screens for the handheld and handheld card drive.

Resolution:

To correct the problem, follow these steps:

1. Go to File > Local Settings, and take note of your card reader drive letter.
2. Minimize RM, and go to My Computer on your computer desktop. Double click on My Computer.
3. Find the drive letter listed for the removable disk drive(should be the same as local settings). If not, modify your local settings to use the new drive letter of the removable disk drive.
4. If that’s not the problem, continue on by double clicking and opening the removable disk. (If you are not able to open it, turn off the computer.) Also, make sure it is securely plugged into the computer. Make sure the card is properly and securely inserted in the reader. Turn the computer on.
5. Go back to My Computer, and see if the removable disk drive is there. If it is there, try uploading the card again. If it is not, call Advantage Route Systems Technical Support.
6. If you are able to open the card, go to the Trans folder and double click the Invoices.txt file.
7. In this file, you should see all numbers and letters
8. If you see any odd characters, such as boxes, stars, pound signs etc, your invoice file has a problem and is corrupt. Call ARS.
9. If there are no odd characters, close the file.
10. Restart your computer. Try uploading again. If that does not work, call Advantage Route Systems Technical Support.

More Information:

If the problem is not solved in 2 or 3 attempts, contact ARS Technical Support.