Advantage Route Systems
When launching Route Manager on the handheld via the Shortcut in the start menu. Symptoms: Message on handheld stating ARSLauncher is missing and it is required to run the software. Cause: Generally the cause of this is switching from one type of removable flash card to another. Such as you used Compact Flash cards before,… Read More
You are the only one logged in the system and you get a message that a file is in use by another user. Symptoms: You get a message regarding other users and you think the message is incorrect. Cause: Other users may be logged in. Resolution: When you get a message of: “Files in use… Read More
Problem: Log in screen shows the user logged in, but they are not actually logged in. Resolution: Try the following steps: Go to Tools, Admin, Users currently logged in. Select the problem name. Select the trashcan. Click the clear locks button. Return to program and continue working. More Information: If the above procedure does not… Read More
As you use RM2000 and look up a record such as a Customer, Transactions, Product, etc., you may notice that the area around the screen may change to a different color. The two colors that you may discover are red and hot pink. The hot pink color is primarily a multi-user warning of another users… Read More
What do I do if a user is stuck in the system? Symptoms: A user is stuck in the system and shows as “Currently Logged In” but is no longer active. Cause: Varies but often is caused by an illegal shut down of the computer. Resolution: If a user is stuck in the system and… Read More
Windows Vista and Windows 7 are compatible with RM2000 V11 when running it as client. It is not recommended that Windows Vista or 7 be used the server for RM2000. Symptoms: File access denied messages, missing or corrupt files messages, “attempting to retry” messages. Resolution: Do not use Windows Vista or Windows 7 to… Read More
Automatic Backup Before Posting What it is There may be a need to back up certain files regularly and perhaps even daily. An extensive time period can be required to do a full backup for a large operation. The backing up of 50 or so files can be done quickly and automatically before posting. This… Read More
What do I do if I try to log into RM2000 and I get messages like “File in Use” or “Try Again Later”? Symptoms: When you are attempting to log into Route Manager and are prompted with the following message: Rebuilding or Packing Data, Try again later or Files in use, Rebuilding or Packing Data. Cause: There… Read More
If you have large numbers printing just above the address on your statements, rather than the barcode that should be printing in their place, you need to register the postal barcode font. You can do this by following these directions. Symptoms: Large bold numbers printing above the address, where the Postal Bar Code should be… Read More