Problem: Log in screen shows the user logged in, but they are not actually logged in.
Resolution:
Try the following steps:
- Go to Tools, Admin, Users currently logged in.
- Select the problem name.
- Select the trashcan.
- Click the clear locks button.
- Return to program and continue working.
More Information:
If the above procedure does not solve the problem, you may need to call ARS Technical Support.
