What do I do if I try to log into RM2000 and I get messages like “File in Use” or “Try Again Later”?

Symptoms:

When you are attempting to log into Route Manager and are prompted with the following message: Rebuilding or Packing Data, Try again later or Files in use, Rebuilding or Packing Data.

Cause:

There are several causes related to locked files. The problem is easily corrected by following the procedure below.

Resolution:

Follow the steps below to clear the locked files:

1. Right click on the shortcut to the Route Manager software located on your desktop.
2. Left click on Properties.
3. Highlight the text in the Target path field.
4. Right click the target path, and select Copy.
5. Go to Start, select Run.
6. Paste the shortcut path from the properties menu (Right click, and choose paste).
7. Then hit the spacebar once, then type: REMLOCKS.
   • Depending on the software you have, the command should look similar to:
     • For Route Manager 2000: C:\RM2000\RM2000.exe /REMLOCKS or R:\RM2000.EXE /REMLOCKS depending on where you have installed the software…….
8. Press the Enter key on your keyboard or press the OK button.
9. Route Manager should briefly appear on your screen then close. Now you may launch the program and log in following normal procedures.

Note: This command is known as the “Remlocks” command.

More Information:

Repeat the above procedure. You may have missed a step or made a data entry error.