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ARS247

Advantage Route Systems

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Posting Errors: GL code does not exist in the GL tables

Error report received after Posting Transactions. Symptoms: After posting transactions receive the following message. PRODUCT CHARGE CODE (XXXXX) HAS A GL CODE THAT DOES NOT EXIST IN THE GL TABLES Cause: The reported Product Charge Code is assigned to an invalid General Ledger Account number. Resolution: To fix this error follow the steps outlined below.… Read More

Route Already Uploaded, Do you want to continue?

During Morning Card processing, a message pops up stating the route has already been uploaded, do you want to continue? Symptoms: The following screen appears when trying to do a morning card on a particular route: Cause: The system see’s that this route for the date in question has already been uploaded (Afternoon card). Resolution:… Read More

Morning Card Procedure for the first time or on a new card

What is the Morning Card procedure for the first time I make a new card?   Resolution: Use the following procedure to set up and load a new card. Put the card in the card reader. Go to Route > Prepare Data Card. Choose your handheld type and press OK. Make sure your card is inserted… Read More

Posted Payments Before Running Deposit Slip Report?

I posted payments before I ran the deposit slip report. What is the procedure for running the deposit slip report to be sure of getting an accurate report? Resolution: Follow the steps below in case you posted payments before you ran your deposit slip report. For Advanced: Go to the Cash Journal report under Transactions… Read More

O’Neil 4″ Printer > Installing Required Fonts

Issue: Some printers from O’Neil/Datamax do not have all the required fonts installed on them from the manufacturer. This results in printouts from our software to not be correct: alignment issues, font really small (when should be large), not bolded, etc. Easiest way to tell is by printing the Utilities Page, and the Font’s that… Read More

Creating Adjustment Invoices

If an invoice has been made incorrectly and posted, you will need to create a NEW adjustment invoice(s) to correct the error(s) for that account. Symptoms: Mistakes on invoices typically show up as incorrect information regarding items purchased or payments made. Cause: Input of incorrect information to the handheld or desktop computer. Resolution: Example: We… Read More

Recovering a route that was uploaded and mistakenly deleted

Symptoms: How can I recover daily route information that was uploaded and then mistakenly deleted?   Resolution: You may reupload a route from your archive. All cards that are uploaded are archived in case they must be uploaded again. Go to

Ole Error MSXML3.dll when running credit cards

Description: Error when attempting to Vault or Process credit cards: “OLE IDispatch exceiption code 0 from msxml3.dll: The download of the specified resource failed.” Method: RM2000 -> RMRSGCREDITCARDPROC.CMDOK.CLICK ->RMRSGCREDITCARDPROC.EXPORT->RMRSGCREDITCARDPROC.AUTHDOTNET Line: 128 This error happens when the Internet Explorer browser settings run into an error loading the Authorize.net page (in the background, hidden from view) and… Read More

Misc Items or Load Sheets shows blank list

If the products listed in either Misc Items or the Load Truck screens on the handhelds are blank, and there are no column headers at the top you will need to check the Column Width settings in Handheld Class > Screen tab. They’re likely set to 0. As of 6.1.2r4, if they are set to… Read More

Error: Output drive ” Does not exist

Are you receiving this error when trying to export a report? Resolution: 1) Go to File>Local Settings 2) Go to the Report Output Directory Line. 3) Click the box at the end of the line and choose a directory you have access to.