If an invoice has been made incorrectly and posted, you will need to create a NEW adjustment invoice(s) to correct the error(s) for that account.

Symptoms:

Mistakes on invoices typically show up as incorrect information regarding items purchased or payments made.

Cause:

Input of incorrect information to the handheld or desktop computer.

Resolution:

Example: We accidentally posted an invoice to account 001111 for 5 bottles of 5 gallon water @ $4.00 each. They actually only purchased 1 bottle. To correct this:

1. Go to Transactions > Invoices & Adjustments.
2. Select the blue plus sign to add a new invoice.
3. Enter in the account 00111.
4. Enter the product for 5 gallon water.
5. Select the Quantity as -4, and the price as $4.00.
6. Save and post the new invoice.

More Information:

Doing the above will re-adjust your inventory to reflect the correct number of items sold. Customer information and reports for product sold quantites and value will now be accurate.