Advantage Route Systems
Description: After posting in Route Manager the Transaction Error Report has error(s) on it stating the customer is out of balance: “BALANCE ERROR CUSTOMER [000000] BALANCE [15.00] OPEN ITEMS [16.00]” Reason: This can be caused by two main reasons: Someone has “Crashed”, received an Error Trapper, computer malfunction, etc during the Posting Transaction Process. If this has happened… Read More
Do you need to edit your existing charge codes to reflect new General Ledger changes? When is the right time to do this? Symptoms: None Cause: None Resolution: The below information is provided to clarify the proper method of making changes. If you need to switch General Ledger numbers on any product charge code, this… Read More
Symptoms: I have a customer that needs to be master billed, but they carry a balance at the moment. What do I do? Resolution: 1. Create an adjustment to the sub account to put thier balance back to 0.00. Post it, then go make the account master billed. Then go create an adjustment to the… Read More
Error report received after Posting Transactions. Symptoms: After posting transactions receive the following message. PRODUCT CHARGE CODE (XXXXX) HAS A GL CODE THAT DOES NOT EXIST IN THE GL TABLES Cause: The reported Product Charge Code is assigned to an invalid General Ledger Account number. Resolution: To fix this error follow the steps outlined below.… Read More
During Morning Card processing, a message pops up stating the route has already been uploaded, do you want to continue? Symptoms: The following screen appears when trying to do a morning card on a particular route: Cause: The system see’s that this route for the date in question has already been uploaded (Afternoon card). Resolution:… Read More
What is the Morning Card procedure for the first time I make a new card? Resolution: Use the following procedure to set up and load a new card. Put the card in the card reader. Go to Route > Prepare Data Card. Choose your handheld type and press OK. Make sure your card is inserted… Read More
I posted payments before I ran the deposit slip report. What is the procedure for running the deposit slip report to be sure of getting an accurate report? Resolution: Follow the steps below in case you posted payments before you ran your deposit slip report. For Advanced: Go to the Cash Journal report under Transactions… Read More
If an invoice has been made incorrectly and posted, you will need to create a NEW adjustment invoice(s) to correct the error(s) for that account. Symptoms: Mistakes on invoices typically show up as incorrect information regarding items purchased or payments made. Cause: Input of incorrect information to the handheld or desktop computer. Resolution: Example: We… Read More