Advantage Route Systems
This guide will walk you through setting up, and archiving old inactive accounts from your Route Manager Advanced program. Archiving the accounts will remove the accounts from the Customer Database, and place them into their own “archived customer” database. Once a customer is archived, the only way to access their information is via the Archived… Read More
Why would I need to use rental groups for customized billing? How can I do the appropriate setup? Symptoms: None. This is a setup procedure/requirement. Cause: None. This is a setup procedure/requirement. Resolution: The advantages of setting up rental groups is you can use customized billing periods for those customers you wish to bill on… Read More
How can I disable the side buttons on the Casio IT-70 handheld? Symptoms: None. This is a procedure. Cause: None. This is a procedure. Resolution: To disable the side buttons, follow the steps below: Download this file: http://www.advantagers.com/flc/cereg.dat Place the resulting file in the handhelddatadefaultprogsmips directory. Do a “Prepare data card”. Do a “Morning card”. Insert… Read More
The Customer Import Wizard gives RMAdvanced users a useful utility that allows customers to be imported at anytime from an external database such as .XLS, .CSV, .TXT, and .DBF files. In addition to basic Customer Information, optional fields may be imported along with the customers i.e., Customer Type, Credit Class, etc., allowing the ability to… Read More
In RMA 5.0.1r7 we have fixed a lot of issues and also added some checks and balances to help resolve the inventory issues. What will happen is during the pre-posting and posting process, the system will compare all the tables we store inventory values in. If any of those tables differ from the other tables,… Read More
With the recent updates that added the additional credit card processors ARS changed Branch Setup from “Radio Buttons” to select your CC Processing Company to a “Drop Down” list. When you update to a newer build, you will need to go in and select the proper CC Processing Company you would like to use. If you do NOT… Read More
Issue: When Doing Morning Cards you receive the following Error Trapper: Error: 1753 – Cannot load 32-bit DLL X:\rma\rsaencryption.dll. Method: -> RM2000-> RMRSGMORNINGCARD.TIMER1.TIMER-> RMRPHMORNING-> PROCESS_DATA-> MAKETEXT Line: 1338 Cause: As of Version 5.0.3 of RMA, there is a new encryption process for credit cards for increased security to meet PCI 2.1 Compliance Standards.… Read More
Issue: Some printers from O’Neil/Datamax do not have all the required fonts installed on them from the manufacturer. This results in printouts from our software to not be correct: alignment issues, font really small (when should be large), not bolded, etc. Easiest way to tell is by printing the Utilities Page, and the Font’s that… Read More
When you need support for your Mango (TM) hardware, we are here to help you. Advantage Route Systems has set up www.MangoHelp.com so you have the information you need on handhelds, printers and accessories. At ManogoHelp.com, you can learn how to reset them, set them up for GPRS, GPS, Barcode Scanning, and many other configurations.