Advantage Route Systems
This document is to assist new customers and importing their customer list from an Excel (csv) file. This document also assists exporting data from QuickBooks into an Excel (csv) file that you can import into RM2000. More Information: This document will outline the procedures for importing data from an Excel file into RM2000. Universal_Customer_Import.doc
If an invoice has been made incorrectly and posted, you will need to create a NEW adjustment invoice(s) to correct the error(s) for that account. Symptoms: Mistakes on invoices typically show up as incorrect information regarding items purchased or payments made. Cause: Input of incorrect information to the handheld or desktop computer. Resolution: Example: We… Read More
Will you explain what happens in the automatic backup process before posting and during the posting process? Symptoms: Various messages and even error messages are received during the Posting process. These messages warn that an error has occurred during posting. Causes: There are various causes that are not readily defined. This discussion will center on… Read More
have a problem of the Handheld hanging up for a minute or so when I first start it. How can I solve this problem? Symptoms: After doing a hard reset or starting Route Manager for the first time on a Handheld, it hangs for more than a minute at: Loading Route Manager 2000. One moment… Read More
Question: How can I make my backups faster? How can I make my backups smaller? Symptoms: Backups seem to be taking longer. Causes: Many contribute to the problem and are not readily defined. Resolution: Shortening your backups, during posting for example, depends on a few different things. We can try to shorten backup time, but… Read More
How can I print mailing labels using addresses in all versions of RM2000? Symptoms: None. This is a procedure. Causes: None. This is a procedure. Resolution: This procedure is written to guide the reader through the label printing process in RM2000. Microsoft Office 2000 (or newer) is required to do this procedure. Procedure: In RM2000:… Read More
We ran across this error when trying to install the software on Windows XP Professional Edition and Windows XP Home Edition. What is the problem and how can I correct it? Symptoms: The symptoms are the error messages and are heavily operating system related. Cause: Corrupted files as detailed below. Resolution: The error generally states… Read More
On the Seiko DPU-S445 Printer you can toggle between Bluetooth and Infrared printing. To find out what the printer is currently set to you can: Power off the printer Hold down the FEED button first and ON/OFF on the printer When the printer has powered on, release the ON/OFF butting first and then release… Read More
With the release of Vista, Windows 7 and Windows Server 2008, Microsoft has removed the standard ActiveSync USB transfer program. They now use a Suite of software for Windows Mobile Devices. This new suite is called “Windows Mobile Device Center”. The software can be downloaded for free from Microsoft and must be used in order… Read More
The MangoGT handheld has a few steps due to its Operating System that are required to do when you first get the handheld or do a hard reset on the handheld. The most noticeable option/issue if these steps aren’t followed is that the Handheld Signatures and Driver Notes print out as Black Boxes on the receipts. This is due… Read More