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ARS247

Advantage Route Systems

‘RMA – Self Help’

Posted Payments Before Running Deposit Slip Report?

I posted payments before I ran the deposit slip report. What is the procedure for running the deposit slip report to be sure of getting an accurate report? Resolution: Follow the steps below in case you posted payments before you ran your deposit slip report. For Advanced: Go to the Cash Journal report under Transactions… Read More

Creating Adjustment Invoices

If an invoice has been made incorrectly and posted, you will need to create a NEW adjustment invoice(s) to correct the error(s) for that account. Symptoms: Mistakes on invoices typically show up as incorrect information regarding items purchased or payments made. Cause: Input of incorrect information to the handheld or desktop computer. Resolution: Example: We… Read More

Recovering a route that was uploaded and mistakenly deleted

Symptoms: How can I recover daily route information that was uploaded and then mistakenly deleted?   Resolution: You may reupload a route from your archive. All cards that are uploaded are archived in case they must be uploaded again. Go to

Ole Error MSXML3.dll when running credit cards

Description: Error when attempting to Vault or Process credit cards: “OLE IDispatch exceiption code 0 from msxml3.dll: The download of the specified resource failed.” Method: RM2000 -> RMRSGCREDITCARDPROC.CMDOK.CLICK ->RMRSGCREDITCARDPROC.EXPORT->RMRSGCREDITCARDPROC.AUTHDOTNET Line: 128 This error happens when the Internet Explorer browser settings run into an error loading the Authorize.net page (in the background, hidden from view) and… Read More

Misc Items or Load Sheets shows blank list

If the products listed in either Misc Items or the Load Truck screens on the handhelds are blank, and there are no column headers at the top you will need to check the Column Width settings in Handheld Class > Screen tab. They’re likely set to 0. As of 6.1.2r4, if they are set to… Read More

Error: Output drive ” Does not exist

Are you receiving this error when trying to export a report? Resolution: 1) Go to File>Local Settings 2) Go to the Report Output Directory Line. 3) Click the box at the end of the line and choose a directory you have access to.  

Error: 12 – Variable ‘MSG_LINK’ is not found.

If they get this error upon opening RMA, it means they didn’t rebuild their data. Solution would be to rebuild their data (force rebuild all tables) or reinstall their update.

Route Mileage Report

Question: Is there a report which shows the mileage in which the drivers went in a day? Answer: You can find this report under Reports>Route Reports>Other>Route Miles Summary

Adjust Address Print Margin on Statements/Invoices

Question: Would it be possible to adjust the print margin in your print program for the Bill To address on the statements?  They are shifting inside the envelope  (to the left) prohibiting the mail folks to see the address. Solution: This is a user configurable item that is done in FILE > Branch setup.  See… Read More

Modfying Decimal Places on HH

You can do this by going to File > Branch Setup > Handheld Tab, on the right side adjust the “No. of Decimals for Quantity” and “No. of Decimals for Price”. This will be a global change for all products and will only take effect when a new morning card is processed.