‘RMA – Self Help’
RDP for Mac
Error During Posting
Will you explain what happens in the automatic backup process before posting and during the posting process? Symptoms: Various messages and even error messages are received during the Posting process. These messages warn that an error has occurred during posting. Causes: There are various causes that are not readily defined. This discussion will center on… Read More
Balance Errors
Description: After posting in Route Manager the Transaction Error Report has error(s) on it stating the customer is out of balance: “BALANCE ERROR CUSTOMER [000000] BALANCE [15.00] OPEN ITEMS [16.00]” Reason: This can be caused by two main reasons: Someone has “Crashed”, received an Error Trapper, computer malfunction, etc during the Posting Transaction Process. If this has happened… Read More
Needs Unlock Code
Editing Product Charge code GL Numbers
Do you need to edit your existing charge codes to reflect new General Ledger changes? When is the right time to do this? Symptoms: None Cause: None Resolution: The below information is provided to clarify the proper method of making changes. If you need to switch General Ledger numbers on any product charge code, this… Read More
How do I make a customer Master Billed when they carry a balance?
Symptoms: I have a customer that needs to be master billed, but they carry a balance at the moment. What do I do? Resolution: 1. Create an adjustment to the sub account to put thier balance back to 0.00. Post it, then go make the account master billed. Then go create an adjustment to the… Read More
Posting Errors: GL code does not exist in the GL tables
Error report received after Posting Transactions. Symptoms: After posting transactions receive the following message. PRODUCT CHARGE CODE (XXXXX) HAS A GL CODE THAT DOES NOT EXIST IN THE GL TABLES Cause: The reported Product Charge Code is assigned to an invalid General Ledger Account number. Resolution: To fix this error follow the steps outlined below.… Read More
Route Already Uploaded, Do you want to continue?
During Morning Card processing, a message pops up stating the route has already been uploaded, do you want to continue? Symptoms: The following screen appears when trying to do a morning card on a particular route: Cause: The system see’s that this route for the date in question has already been uploaded (Afternoon card). Resolution:… Read More
Morning Card Procedure for the first time or on a new card
What is the Morning Card procedure for the first time I make a new card? Resolution: Use the following procedure to set up and load a new card. Put the card in the card reader. Go to Route > Prepare Data Card. Choose your handheld type and press OK. Make sure your card is inserted… Read More