Advantage Route Systems
Go to File>Branch Setup>Equipment. Use the arrow keys to move back to December 2013. Look to see what the M Monthly says next to it. If it says Monthly Jan then you are billing in advance. If it says Monthly December you are billing in arrears. To fix this, click on modify on the branch… Read More
Problem: Trying to log in and receiving message “Cannot quit visual fox pro” Solution: Go to Start > Settings > Control Panel > Admin tools > Terminal Services Manager (Different servers may have it located in slightly different places). Found the user on the Session list, and right click and “reset” the session.
To change your security settings for various users within Route Manager you will need to go to Lists>Employee setup>Security Level Codes.You will be able to double click on each feature within this window to select what kind of access you allow for each level code of user. Make sure you have your Security Level set… Read More
Problem: Here is a picture of the screen that appears RIGHT AFTER clicking the “Take Me There” button under the “Information” section of a Stop on the handheld. Like I said, we didn’t have this issue the first time we used the Mango Pilot. I don’t know what has changed since then, or why we… Read More
Problem: When trying to view invoice in RM, the PDF does not always display the invoice. Solution: There is a setting in Adobe we can turn off that should result in it working properly. Users can open Adobe Reader, go to Edit>Preferences. Then go to the “General” section and UNCHECK the option labeled “Enable Protected… Read More
A Guide to Help Troubleshoot Adv Comms for 6.1+/11.2+ 1. Is the Service installed running? (red or green status bar in the Adv Comms Monitor Screen) or check the Services.msc screen. (If multiple services, locate the AdvCommsService.srv file in the folder of your RMA to know which Service that copy of RM is attempting… Read More
Version 6.2.0r4 and earlier Android versions Problem: Recently update RM and now the receipt will not print from the Android Handheld printer. Solution: You will need to update your MangoMobile app on the Android Handheld. Do this by re downloading the route, and when prompted, allow the install for the update..