Author Archive
QRoute: Field too small to accept amount of data you attempted to add
QRoute Error Receiving error when adding a new Driver/Checker: “The field is too small to accept the amount of data you attempted to add. Try inserting or pasting less data.” Solution: The Drivers name is too long. Shorten the name and it should go through. Adjustments have been made in Release Build 523 (02/27/2013)… Read More
RDP for Mac
PTB-3 Passcode
BT-4 Passcode
Error During Posting
Will you explain what happens in the automatic backup process before posting and during the posting process? Symptoms: Various messages and even error messages are received during the Posting process. These messages warn that an error has occurred during posting. Causes: There are various causes that are not readily defined. This discussion will center on… Read More
Balance Errors
Description: After posting in Route Manager the Transaction Error Report has error(s) on it stating the customer is out of balance: “BALANCE ERROR CUSTOMER [000000] BALANCE [15.00] OPEN ITEMS [16.00]” Reason: This can be caused by two main reasons: Someone has “Crashed”, received an Error Trapper, computer malfunction, etc during the Posting Transaction Process. If this has happened… Read More
Needs Unlock Code
Editing Product Charge code GL Numbers
Do you need to edit your existing charge codes to reflect new General Ledger changes? When is the right time to do this? Symptoms: None Cause: None Resolution: The below information is provided to clarify the proper method of making changes. If you need to switch General Ledger numbers on any product charge code, this… Read More
How do I make a customer Master Billed when they carry a balance?
Symptoms: I have a customer that needs to be master billed, but they carry a balance at the moment. What do I do? Resolution: 1. Create an adjustment to the sub account to put thier balance back to 0.00. Post it, then go make the account master billed. Then go create an adjustment to the… Read More