Description: Error when attempting to Vault or Process credit cards: “OLE IDispatch exceiption code 0 from msxml3.dll: The download of the specified resource failed.” Method: RM2000 -> RMRSGCREDITCARDPROC.CMDOK.CLICK ->RMRSGCREDITCARDPROC.EXPORT->RMRSGCREDITCARDPROC.AUTHDOTNET Line: 128 This error happens when the Internet Explorer browser settings run into an error loading the Authorize.net page (in the background, hidden from view) and… Read More

Are you receiving this error when trying to export a report? Resolution: 1) Go to File>Local Settings 2) Go to the Report Output Directory Line. 3) Click the box at the end of the line and choose a directory you have access to.  

Question: Is there a report which shows the mileage in which the drivers went in a day? Answer: You can find this report under Reports>Route Reports>Other>Route Miles Summary

Question: Would it be possible to adjust the print margin in your print program for the Bill To address on the statements?  They are shifting inside the envelope  (to the left) prohibiting the mail folks to see the address. Solution: This is a user configurable item that is done in FILE > Branch setup.  See… Read More

Problem: At the bottom of the handheld invoices it is giving customers a message “30 days past due!” when the customer is current on payments. Resolution: On your RMA desktop, go under Lists>Customer setup codes>Dunning Messages>Handheld tab. You will need to correct your messages in this window. See below-

Question: Is there a report that can be run for credit cards that are about to expire?   Solution: You can find this report under Transactions>Payments>Credit Cards>Expired Credit Cards  

Question: Do you have a report which shows all of the products with UPC code? Solution: You can print out UPC bar codes by going to: Lists > Product Codes > Product Charge Codes.  Then, press the printer button on the right side.  This will show a screen like the one below.  Simply choose the… Read More

In  RM2000  go to Reports>Accounting Reports>Open Invoices and choose the “Only Unapplied Credits  Box” In RMA go to Reports>Accounting Reports>Lookup> Open Invoices and choose the “Only Unapplied Credit “ Box.  For a shorter report choose Open Balance Summary with Single Line Aging”  Make sure you set the invoice date field back to a date in… Read More

Go to File>Branch Setup>Equipment. Use the arrow keys to move back to December 2013.  Look to see what the M Monthly says next to it.  If it says Monthly Jan then you are billing in advance.  If it says Monthly December you are billing in arrears.  To fix this, click on modify on the branch… Read More

Problem: Trying to log in and receiving message “Cannot quit visual fox pro” Solution: Go to Start > Settings > Control Panel > Admin tools  > Terminal Services Manager (Different servers may have it located in slightly different places). Found the user on the Session list, and right click and “reset” the session.