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ARS247

Advantage Route Systems

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Error: 12 – Variable ‘MSG_LINK’ is not found.

If they get this error upon opening RMA, it means they didn’t rebuild their data. Solution would be to rebuild their data (force rebuild all tables) or reinstall their update.

Advanced Comm Error: Microsoft .NET Framework

Solution: – Update your .NET to 4.0 (If this is already done, or does not fix issue, please contact ARS technician)

Route Mileage Report

Question: Is there a report which shows the mileage in which the drivers went in a day? Answer: You can find this report under Reports>Route Reports>Other>Route Miles Summary

Adjust Address Print Margin on Statements/Invoices

Question: Would it be possible to adjust the print margin in your print program for the Bill To address on the statements?  They are shifting inside the envelope  (to the left) prohibiting the mail folks to see the address. Solution: This is a user configurable item that is done in FILE > Branch setup.  See… Read More

Modfying Decimal Places on HH

You can do this by going to File > Branch Setup > Handheld Tab, on the right side adjust the “No. of Decimals for Quantity” and “No. of Decimals for Price”. This will be a global change for all products and will only take effect when a new morning card is processed.

Past Due Messages

Problem: At the bottom of the handheld invoices it is giving customers a message “30 days past due!” when the customer is current on payments. Resolution: On your RMA desktop, go under Lists>Customer setup codes>Dunning Messages>Handheld tab. You will need to correct your messages in this window. See below-

Expired Credit Card Report

Question: Is there a report that can be run for credit cards that are about to expire?   Solution: You can find this report under Transactions>Payments>Credit Cards>Expired Credit Cards  

Handheld Buttons Missing

Problem: Had a driver call and say they cannot enter PO on the handheld after the upgrade to 6.1. Is there a setting for that I need to change? Solution: Try going to list>routes>handheld class>Sales Rules 2 Drag the buttons from the Hidden to Displayed to allow the PO number to be entered.  This is… Read More

UPC Code Product Report

Question: Do you have a report which shows all of the products with UPC code? Solution: You can print out UPC bar codes by going to: Lists > Product Codes > Product Charge Codes.  Then, press the printer button on the right side.  This will show a screen like the one below.  Simply choose the… Read More

Search for Unapplied Credits

In  RM2000  go to Reports>Accounting Reports>Open Invoices and choose the “Only Unapplied Credits  Box” In RMA go to Reports>Accounting Reports>Lookup> Open Invoices and choose the “Only Unapplied Credit “ Box.  For a shorter report choose Open Balance Summary with Single Line Aging”  Make sure you set the invoice date field back to a date in… Read More