This guide will help you troubleshoot your ARS Backup software. In the event your backups are not working, this should help you resolve the most common issues. Symptoms: ARS Backup failure emails, or emails stating you haven’t backed up in X amount of days. Cause: There could be a number of reasons why the backup… Read More

  Symptoms: When using certain Norton Security programs ARSBackup! seemingly has no activity when attempting the first backup. Cause: Firewall is blocking access. Resolution: Allow ARSBackup! to run; Norton will prompt you to allow ARSBackup! to access our servers. Norton may take a few minutes to complete this process and might prompt you multiple times.… Read More

This document describes the process for stopping ARS Backup when a backup is currently being done. Symptoms: ARS Backup is running, but you need to stop it. Cause: n/a Resolution:   There are 2 ways to fix this problem: Restart the server (the main computer that has Route Manager on it and also has ARSBackup… Read More