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ARS247

Advantage Route Systems

‘Q-Route Self Help’

RMA Running Really Slow

Issue: RMA is running really slow and takes a long time to load pages.   Causes: RMA can run slowly if you are using mapped drives on an older server or running through a workstation. Old hardware or a slow network card can cause these issues.   Resolution: The only real way to resolve the… Read More

Unable to Print on Cloud

Issue: When trying to print from a cloud server or remote server, the default printer is showing that it is connected but it will not print. Printing a test page results in an error.   Explanation: The issue is caused by an incompatibility between the server and the printer’s drivers. This is typically found when… Read More

Opening Invoices is very slow – Foxit PDF Reader

Issue: opening invoices and other documents on the screen with Adobe Reader is very slow.  What can we do to speed this up? Resolution: There are several very good and FREE .pdf readers available.  We recommend that you try FOXIT READER.  It will need to be installed on your server to be most effective.  To… Read More

When loading Qroute you get the error message “Quickbooks can’t start because it is already running”

When loading Qroute you get the error message “Quickbooks can’t start because it is already running”   Resolution1: This issue is caused by the UAC not allowing QuickBooks Integration Manager to establish a connection with QuickBooks company file, although the QuickBooks has granted permission for QuickBooks Integration Manager full access. To resolve this issue, bring… Read More

QRoute: Field too small to accept amount of data you attempted to add

QRoute Error Receiving error when adding a new Driver/Checker: “The field is too small to accept the amount of data you attempted to add. Try inserting or pasting less data.”   Solution: The Drivers name is too long. Shorten the name and it should go through. Adjustments have been made in Release Build 523 (02/27/2013)… Read More

Needs Unlock Code

Description: Needs unlock code, prompted for code when doing the last morning card.   Solutions: Call Tech support, if it continues to happen, check with the route manager on how many routes are being ran for the day, there process might need to be changed or they may need another handheld license.

Route Already Uploaded, Do you want to continue?

During Morning Card processing, a message pops up stating the route has already been uploaded, do you want to continue? Symptoms: The following screen appears when trying to do a morning card on a particular route: Cause: The system see’s that this route for the date in question has already been uploaded (Afternoon card). Resolution:… Read More

CRViewer.DLL error when trying to preview reports

Symptoms: You may receive the following error when attempting to preview reports in QR2000: ‘Error 372’ with reference to the CRVIEWER.DLL file. Cause: The CRVIEWER.DLL file is outdated or not registered properly. Resolution: Update to the latest version of QR2000 available. If the problem persists, download the following file from the link below: CRViewer1.ZIP then… Read More

Vista, Windows 7 and Server 2008 – No Longer Uses ActiveSync for USB Transfer

With the release of Vista, Windows 7 and Windows Server 2008, Microsoft has removed the standard ActiveSync USB transfer program. They now use a Suite of software for Windows Mobile Devices. This new suite is called “Windows Mobile Device Center”. The software can be downloaded for free from Microsoft and must be used in order… Read More