Advantage Route Systems
Are you unable to email out statements, Invoice copies, Etc? In order to use email you must setup the postcript and ghostscript printer. Follow these instructions to do so. Symptoms: Errors or Blank Attachments when trying to email through Route Manager. Cause: Post Script printer not setup and/or Ghostscript program not installed. Resolution: Download and… Read More
Issue: RMA is running really slow and takes a long time to load pages. Causes: RMA can run slowly if you are using mapped drives on an older server or running through a workstation. Old hardware or a slow network card can cause these issues. Resolution: The only real way to resolve the… Read More
Issue: When trying to print from a cloud server or remote server, the default printer is showing that it is connected but it will not print. Printing a test page results in an error. Explanation: The issue is caused by an incompatibility between the server and the printer’s drivers. This is typically found when… Read More
Issue: opening invoices and other documents on the screen with Adobe Reader is very slow. What can we do to speed this up? Resolution: There are several very good and FREE .pdf readers available. We recommend that you try FOXIT READER. It will need to be installed on your server to be most effective. To… Read More
(BackupRealTimeTransferFilesDays) When you see this in the error file: 06/02/2014 12:33:38 PM [6.2.0r3 (2247)] – Advanced Communications 0VALLEYPER410 # SYSTEM – Error: 1924 – Line: 17294 – Method: AdvCommsConfig.XML – ConfigurationData/BackupRealTimeTransferFilesDays (getadvcommsconfigvalue [DO c:\rma\rma.exe WITH “TIPFILE:ecd64a8b-200c-49d3-8c30-0057182bacbb_Route_NLIB.tip:C:\RMA\DATA\” ]) – Error Message: TXMLNODE is not an object. Make sure this is set in advcomms config:
Problem: I am trying to run a sales report and am unable to export it to a spreadsheet. I get locked up. I am also having issues with running other reports and sending them to a spreedsheet. I start locking up until I can log out. Solution: Check under file>local settings>directories, and see if the line, “Report… Read More
Problem: Driver notes were showing up as blank when printed. In RM2K, the notes showed up as tmpnote.ars Resolution: Find the ARS.SigFile in the root directory. Double clicking on it will register it to the computer in question. If it has permissions issues, copy the file locally to the desktop and then double click on it.
Receiving error message: Solution: Solution: This message means that your server/computer is locking access to this file, either someone has it open, or the server thinks someone does. To clear them there are multiple steps you can try to clear these files: 1) Have everyone log out but yourself. Go to Tools > Admin >… Read More
Will you explain what happens in the automatic backup process before posting and during the posting process? Symptoms: Various messages and even error messages are received during the Posting process. These messages warn that an error has occurred during posting. Causes: There are various causes that are not readily defined. This discussion will center on… Read More