Advantage Route Systems
Are you unable to email out statements, Invoice copies, Etc? In order to use email you must setup the postcript and ghostscript printer. Follow these instructions to do so. Symptoms: Errors or Blank Attachments when trying to email through Route Manager. Cause: Post Script printer not setup and/or Ghostscript program not installed. Resolution: Download and… Read More
When using Route Manager Series 7 in a complex environment (any time there are more than three users connected to the system), you will need to give thought and attention to the environment where this will be used. In this document, you will find information on how to select and configure your hardware to receive… Read More
Issue: RMA is running really slow and takes a long time to load pages. Causes: RMA can run slowly if you are using mapped drives on an older server or running through a workstation. Old hardware or a slow network card can cause these issues. Resolution: The only real way to resolve the… Read More
Issue: When trying to print from a cloud server or remote server, the default printer is showing that it is connected but it will not print. Printing a test page results in an error. Explanation: The issue is caused by an incompatibility between the server and the printer’s drivers. This is typically found when… Read More
Issue: opening invoices and other documents on the screen with Adobe Reader is very slow. What can we do to speed this up? Resolution: There are several very good and FREE .pdf readers available. We recommend that you try FOXIT READER. It will need to be installed on your server to be most effective. To… Read More
Would you like to add the next delivery date on your invoices? You will need to go to Lists>Routes>Handheld Class>Receipt tab, and uncheck the box for “Block Next Delivery Date on Invoice”. You will need to do this for each handheld class.
(BackupRealTimeTransferFilesDays) When you see this in the error file: 06/02/2014 12:33:38 PM [6.2.0r3 (2247)] – Advanced Communications 0VALLEYPER410 # SYSTEM – Error: 1924 – Line: 17294 – Method: AdvCommsConfig.XML – ConfigurationData/BackupRealTimeTransferFilesDays (getadvcommsconfigvalue [DO c:\rma\rma.exe WITH “TIPFILE:ecd64a8b-200c-49d3-8c30-0057182bacbb_Route_NLIB.tip:C:\RMA\DATA\” ]) – Error Message: TXMLNODE is not an object. Make sure this is set in advcomms config:
Problem: I am trying to run a sales report and am unable to export it to a spreadsheet. I get locked up. I am also having issues with running other reports and sending them to a spreedsheet. I start locking up until I can log out. Solution: Check under file>local settings>directories, and see if the line, “Report… Read More
Problem: Driver notes were showing up as blank when printed. In RM2K, the notes showed up as tmpnote.ars Resolution: Find the ARS.SigFile in the root directory. Double clicking on it will register it to the computer in question. If it has permissions issues, copy the file locally to the desktop and then double click on it.
Receiving error message: Solution: Solution: This message means that your server/computer is locking access to this file, either someone has it open, or the server thinks someone does. To clear them there are multiple steps you can try to clear these files: 1) Have everyone log out but yourself. Go to Tools > Admin >… Read More